FAQ

What happens if I am unhappy with the product I purchase or I changed my mind?

Unfortunately, we do not accept returns of items purchased from SQUAREARK you have made an incorrect purchase or you changed your mind after receiving the items. Please review your cart carefully before completing the order.

Can I return items purchased online at SQUAREARK for a refund?

No exchange or cash refund is allowed. If damage occurs to the product(s) in your shipment, please contact us immediately via email at cs@square-ark.com

I entered the wrong delivery address, what should I do?

You will need to contact our customer service representative immediately via email at cs@square-ark.com. Failure to do so will result in delivery as scheduled. SQUAREARK will not be liable for any replacement or refund. Additional courier charges will apply for undelivered parcels with wrong/invalid address, should a re-delivery be required.

What should I do if my order has not arrived?

Please email us cs@square-ark.com and we will get you in touch with our partner courier.